Terms of Service

Welcome to Studio Tache!
These Terms of Service ("Terms") govern your use of our website, www.studiotache.com (the "Site"), and any purchases you make through the Site.
By accessing or using the Site, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Site.

Studio Tache is an e-commerce store based in Melbourne, Australia, specializing in thoughtfully designed planters. Our products are made to order and customizable to suit your needs.

By using the Site, you agree to:

•Provide accurate and complete information when making a purchase.
•Use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site.
•Not engage in any activity that could damage, disable, or impair the Site’s functionality.

3.1 Order Acceptance All orders are subject to availability and acceptance by Studio Tache. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

3.2 Custom orders As our planters are made to order and can require 32 hours to complete, please allow 3-6 business days for your order to be processed and shipped.

4.1 Shipping Policy We ship within Australia only currently, we are looking to expand into other regionsd shortly. Shipping costs are included in the retail price and estimated delivery times will be provided at checkout.

4.2 Delivery Issues If your order is lost or damaged in transit, please contact us at hi@studiotache.com within 7 days of the expected delivery date. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

5.1 Change of Mind If you change your mind about your purchase, you may return the product within 45 days of receipt, provided it is in its original condition. The customer is responsible for return shipping costs.

5.2 Faulty or Damaged Products If your product is faulty or damaged upon arrival, please contact us immediately. We will cover all costs associated with returns, replacements, or refunds.

5.3 Refund Processing Refunds will be processed within 1 business days of receiving the returned product. Please allow additional time for the refund to appear in your account.

All content on the Site, including text, images, logos, and designs, is the property of Studio Tache and is protected by Australian and international copyright laws. You may not use, reproduce, or distribute any content from the Site without our prior written permission.

To the fullest extent permitted by law, Studio Tache will not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or any products purchased through the Site. Our total liability for any claim related to the Site or products is limited to the amount you paid for the product in question.

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of the Site will be resolved in the courts of Victoria.

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

If you have any questions about these Terms, please contact us:
‍Email: hi@studiotache.com