If there’s an issue with your item—such as damage or a manufacturing fault—we’ll happily cover all costs to replace or refund your purchase. For change-of-mind returns, we accept items back within 45 days, with the customer covering return postage. Once we receive the product in its original condition, we’ll issue a full refund.

If Australia Post confirms the package is lost in transit, we’ll send you a replacement free of charge—no insurance claim or waiting on a resolution required. However, if your item has been marked as delivered and is then stolen from your doorstep, we’ll gladly resend your order but ask that you cover only the postage costs.

We appreciate your understanding and recommend arranging a secure delivery location or being available at the time of delivery to prevent theft.

Absolutely. We’re happy to explore custom ideas, whether it’s a unique design or a special color palette. Simply reach out using our contact form, and we’ll work with you to bring your vision to life.

Yes! If you’re a retailer or business interested in carrying our planters, we’re happy to discuss opportunities. Simply send us a message through our contact form, and we’ll get back to you with more details.