Returns policy

We want you to be genuinely happy with your Studio Tache piece.

If something isn’t right, or you’ve simply changed your mind—please reach out.

We’re a small studio run by real people, and we’ll always do our best to find a kind and reasonable solution.

If your order arrives damaged or has a manufacturing fault, please contact us with your order number and a clear photo of the issue.

We’ll arrange a replacement at no additional cost.
You may not be required to return the original item, so please wait for our instructions before posting anything.

If you receive something different from what you ordered, please let us know.

We’ll arrange for the correct item to be sent at no additional cost.

We accept change-of-mind returns within 45 days of delivery, regardless of the item’s condition.

Please contact us before sending anything back. Depending on the circumstances, a physical return may not be required.

If we ask for the item to be returned, the customer is responsible for return postage.
Once the return has been resolved, a full refund will be issued to the original payment method.

Send us a message through our website contact form with your name, order number and a short description of the issue.

We’ll review the details and let you know the next step.

Visit our Contact page

If Australia Post confirms that your parcel has been lost in transit, we’ll send a replacement at no additional cost.

If tracking shows that your parcel has been delivered but you can’t locate it, please contact Australia Post to begin an enquiry. We’ll provide any information reasonably required to assist.

This policy does not exclude or limit any rights or remedies available under the Australian Consumer Law.